Frequently Asked Questions
Everything you need to know about shopping with BENNI.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have original tags attached. To start a return, visit our online Returns Portal or contact our support team for a prepaid shipping label.
Which payment methods do you accept?
BENNI. accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
Quality and ethics are at the heart of BENNI. We prioritize organic cotton, recycled fibers, and ethical manufacturing processes to ensure our fashion has a positive impact on the planet.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.